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Customer Service Training: 1 Day Course - Melbourne
Melbourne- Victoria- Australia
1 Days
20 Persons
English
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Brief

Once Customer Service was the responsibility of a single department, but in today’s business world we must all give great customer service, no matter what we do or what department in the company we work.

Tour Detail

Once Customer Service was the responsibility of a single department, but in today’s business world we must all give great customer service, no matter what we do or what department in the company we work.


KEY OUTCOMES

From this course, all participants will gain the following:
  • An understanding of the importance of a customer service attitude
  • How to create positive relationships with customers
  • How to be a customer service champion
  • How to deal with difficult customers
  • How to take things professionally not personally
  • Excellent telephone skills
  • An understanding of the body language of customer service
  • How to create sales opportunities through delivering excellent customer service

COURSE METHOD

As with all AISS Training Courses, the course will be highly interactive, engaging and practical. We will use practical examples from your workplace to build your learning around.


COURSE BENEFITS

The benefit to anyone attending this course will be stronger relationships with customers, leading to higher customer satisfaction and increased customer loyalty, creating an excellent return on investment for the company.


COURSE INCLUSIONS


  • Meet and greet in the lobby, before the start of your course 
  • Purpose built training rooms (with natural daylight and blinds)
  • Printed course-specific manual 
  • Continuous Espresso coffee, selection of teas and biscuits served in the communal break out area, available throughout your training day
  • Daily rotation of 2 menu items for morning tea and lunch 
  • Communal breakout area to relax/unwind in your course’s allotted breakout times 
  • Water and selection of flavoured Mentos provided 
  • Notepad & pen provided for your training 


Suitable for anyone with customer contact. 

Price Detail
Cancellation Policy

You will get

100% refund if cancel 7 days before tour starts.

80% refund if cancel within 6 days before tour starts.

50% refund if cancel within 5 days before tour starts.

NO refund if cancel within 3 days before tour starts.

You will be refunded for all costs EXCEPT Processing Fees.

Guests can get full refunds at any time of cancellation prior to the actual date of the tour if that cancellation is due to a Force Major reason. Force Major reasons include but are not limited to war, civil insurrection, strikes, volcanoes, extreme weather, earthquake, and natural disasters.

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Customer Service Training: 1 Day Course - Melbourne
Melbourne, Victoria, Australia
1 Days
20 Persons
English
{{ goConfig.showPrice(currency + lowestPrice, lang)}}
Brief

Once Customer Service was the responsibility of a single department, but in today’s business world we must all give great customer service, no matter what we do or what department in the company we work.

Tour Detail

Once Customer Service was the responsibility of a single department, but in today’s business world we must all give great customer service, no matter what we do or what department in the company we work.


KEY OUTCOMES

From this course, all participants will gain the following:
  • An understanding of the importance of a customer service attitude
  • How to create positive relationships with customers
  • How to be a customer service champion
  • How to deal with difficult customers
  • How to take things professionally not personally
  • Excellent telephone skills
  • An understanding of the body language of customer service
  • How to create sales opportunities through delivering excellent customer service

COURSE METHOD

As with all AISS Training Courses, the course will be highly interactive, engaging and practical. We will use practical examples from your workplace to build your learning around.


COURSE BENEFITS

The benefit to anyone attending this course will be stronger relationships with customers, leading to higher customer satisfaction and increased customer loyalty, creating an excellent return on investment for the company.


COURSE INCLUSIONS


  • Meet and greet in the lobby, before the start of your course 
  • Purpose built training rooms (with natural daylight and blinds)
  • Printed course-specific manual 
  • Continuous Espresso coffee, selection of teas and biscuits served in the communal break out area, available throughout your training day
  • Daily rotation of 2 menu items for morning tea and lunch 
  • Communal breakout area to relax/unwind in your course’s allotted breakout times 
  • Water and selection of flavoured Mentos provided 
  • Notepad & pen provided for your training 


Suitable for anyone with customer contact. 

+More
Cancellation Policy

100% refund if cancel 7 days before tour starts.

80% refund if cancel within 6 days before tour starts.

50% refund if cancel within 5 days before tour starts.

NO refund if cancel within 3 days before tour starts.

You will be refunded for all costs EXCEPT Processing Fees.

Guests can get full refunds at any time of cancellation prior to the actual date of the tour if that cancellation is due to a Force Major reason. Force Major reasons include but are not limited to war, civil insurrection, strikes, volcanoes, extreme weather, earthquake, and natural disasters.

Start Date:

*Final price, no additional charge by Gopackup

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